We Archive. You Thrive.
Product Updates
View all updates
Introducing the All-New ThriveDesk AI Experience
We’re excited to share one of our biggest AI updates yet. This release brings a unified AI interface, instant embedding, and the brand-new AI Playground, making…
Disable Auto-Advance Ticket and Android App Update
This release makes the ability to disable auto-advance ticket, Android app faster, more reliable, and…
Toggles & Steppers Blocks for Knowledge Base
This release marks a major upgrade for the Knowledge Base editor, giving you new ways…
Freshdesk vs Zendesk: which one’s better? (Spoiler: we think it’s ThriveDesk)
Let’s get this out in the open: you came here looking for an honest comparison…
5 Freshdesk alternatives, handpicked by… an Freshdesk competitor?!
Looking for Freshdesk alternatives because you tiered of duct-taping too many “fresh” products into one…
5 Zendesk alternatives, recommended by… a Zendesk competitor?!
Let’s talk about the elephant in the room: you were just looking for Zendesk alternatives,…
5 Help Scout alternatives, recommended by… an Help Scout competitor?!
Can a competitor really write a fair list of alternatives? You’re here searching for Help…
5 Intercom alternatives, recommended by… an Intercom competitor (yes, really!)
Looking for Intercom alternatives because your wallet is crying? We get it—and we’re here to…
How AI Is Reshaping the Way You Build Products: Lessons from the ThriveDesk Workshop
ThriveDesk hosted a full-day workshop titled “How to Use Generative AI in Your Product” in…
WordPress Subscription Plugins: Simplifying Recurring Revenue Strategies
For WordPress users, subscription plugins provide powerful tools to streamline this process, making it an…
10 Trendsetting AI Plugins for WordPress Sites in 2025
Artificial Intelligence (AI) is transforming WordPress websites by enhancing customer support, streamlining content creation, and…
How to Set Strategic, Measurable Customer Service Goals
Imagine a world where every interaction with a company leaves you feeling not just satisfied…
Top Synonyms for Customer Service Professionals
The ability of customer service professionals to effectively articulate their skills can be the key…
Step-by-Step Guide to Conducting a Customer Service Audit
Companies that fail to prioritize their customer experience may find themselves at a disadvantage as…
Essential Customer Service Duties: A Comprehensive Guide
Every interaction with a customer is an opportunity—one that can forge lasting relationships or, if…
Customer Engagement Models 101: Understanding Types and Applications
With the explosion of digital channels and touchpoints, companies increasingly recognize the power of effective…
Understanding Customer Due Diligence: Key Objectives & Implementation Strategies
As businesses navigate the complexities of financial regulation and the ever-evolving landscape of risk, the…