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“Do unto others as you would have them do unto you”  It’s a simple yet powerful message, relevant in many aspects of life, none more so than in business and customer service. To provide exemplary…

Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the bathroom?  Perhaps you’ve been to a restaurant where you received a complimentary refreshing beverage while…

A Customer Service Representative (CSR) is the first contact for customers needing help with a company’s products or services. They handle inquiries, solve problems, and ensure customer happiness. CSRs maintain good relations and uphold the…

When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it “keeping a competitive edge” or downright greed, but we at ThriveDesk see things a bit…

Let’s say you order some takeout from 2 places similarly distanced from your house. One gets to you in 20 minutes, and the other gets to you in 40. Which one are you giving the…