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When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it “keeping a competitive edge” or downright greed, but we at ThriveDesk see things a bit…

Let’s say you order some takeout from 2 places similarly distanced from your house. One gets to you in 20 minutes, and the other gets to you in 40. Which one are you giving the…

Customer feedback is akin to a treasure chest, unlocking insights into your business’s heartbeat. With every critique and commendation, customers shape the evolution of your products and services. In today’s competitive landscape, effective feedback management…

In today’s fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations across industries. Retaining customers and fostering long-lasting relationships is not only crucial for revenue growth but also for building a…

I’m not going to start off with some clever analogy to give you a working idea of real time customer service or even a humorous real-life example of how real time customer service is relevant…