Advanced formatting
Use bold, italics, hyperlinks, lists and quotes to make your replies more readable for your customers.
Help Desk Features
All the features you need a Help Desk software to stay productive and thriving customer support.
Inboxes
Auto reply
A confirmation message that is sent to customers as soon as their email is received.
Auto BCC
Automatically BCC an email address (like your CRM) to keep an external record of all your replies.
Collapsible threads
Collapse and expand all messages in a conversation for easy viewing.
Create conversation
Create a new conversation and assign a team member directly in ThriveDesk.
Delete conversation
Clear the clutter by deleting conversations you no longer need.
Email forwarding
Automatically forward incoming mail to your ThriveDesk inbox to track conversations.
Notes
Private communication between users that is not visible to the customer.
Satisfaction ratings
Customers rate their support experience, and you can view results in the reports.
Saved replies
AKA canned responses, insert these in two clicks to answer common questions.
Draft replies
Every conversation stored as draft before you send, other team member can edit or send it right away.
Conversation history
Review previous conversation create by customers and track recurring questions.
Attach files
Attach photos or documents up to 19.5MB by dragging them right into the conversation.
Attachment preview
Quickly preview image attachments in conversations without downloading them.
Bulk action
Batch changes to conversations to avoid having to repeat the same action over and over.
Email signature
Set up rich-text-friendly signatures that your whole team can use.
Keyboard shortcuts
Move faster with shortcuts for common actions.
Merge conversation
Merge two conversations together to keep related emails in the same conversation.
Switch inbox
Move your conversations to other inboxes to stay organized with the correct person or team.
Manage multiple inboxes
Support multiple brands or email addresses from the same dashboard with unlimited inboxes.
Manage workspaces
You can use separate workspaces for multiple brand and switch between them easily.
Search
Use powerful search operators to find the exact conversations you need with minimal effort.
Spam filtering
Another layer of spam filtering to help you cut down on the noise
Tags/labels
Organize conversations or tag them for future reference, just like you do with email.
Undo send
Helps you catch mistakes before they get sent with countdown periods from 5-30 seconds.
API
Bend ThriveDesk to your will using OAuth and these read/write endpoints.
Webhooks
Use webhooks to post data to your server whenever a certain event has happened in ThriveDesk.
Apps integration
Connect ThriveDesk to other web services your business depends on.
WordPress integration
You can take full advantage of ThriveDesk Deep integration with WordPress and its ecosystem
Custom app
A quick way for developers to pull customer data from a third party source into the sidebar.
Notification
Receive instant notifications in Chrome, Firefox, or Safari.
Team collaboration
User availibility
Set yourself “Away” so your open conversations go to your teammates while you’re gone.
Assignments
Quickly delegate a conversation to another user when you need help. A notification will send automatically.
Inbox permission
Inboxes can be restricted to specific users and team. They can only see the Inboxes assigned to them.
Granular permission
You can choose whether to give users access to more advanced management features.
Conversation via email
Reply to your customers from your email notifications without logging in.
Email notification
Receive email notifications for activity in ThriveDesk to stay on top of things even when you’re not logged in.
Collision detection
Get real-time alerts when people are viewing or replying to the same conversation and avoid embarrassment.
Knowldege Base
Custom domain
Use your own domain or sub-domain to your Docs site for branding control.
Design control
Change the look and feel of your site with various settings and your own custom CSS.
Helpdesk integration
Search Docs when viewing a conversation and insert a link without leaving the page.
Mobile optimized
Our mobile first design made sure the docs sites works best on any device.
SEO focused
Customize your URL, add keywords, and enjoy an auto-generated sitemap.xml file.
SSL
Your site will be served over SSL for no additional charge.
Search
Lightning fast search enables customers to find what they need in seconds.
CDN
All static content such as images, videos, css/js are serve from CDN for faster page load.
Unlimited data
Docs can handle all the collections and articles you can throw at it.
Revision history
Access and restore previous versions of an article quickly.
Private collection
Enables you to create an internal knowledge base only for Help Scout users.
