Every tool your support team needs.
Live chat, AI, shared inbox, knowledge base, automation, WooCommerce — all in one platform, at a price that doesn’t punish growth.
A chat widget that is genuinely fast
Embed it, brand it, and let your whole team work a chat together — so visitors get answers instead of a spinner.
Multi-Agent Collaboration
Hand a chat to a teammate — or work it together. Agents join, assist, and resolve the same conversation in real time, and the customer never repeats themselves.
Multi-Agent Collaboration
Multiple agents can join, hand off, and resolve one chat.
Animated AI Thinking Stream
Customers see the assistant working instead of a dead spinner.
Contact Form Custom Fields
Collect exactly the details you need before the chat starts.
Drag-and-Drop Attachments
Files, screenshots, and logs straight into the conversation.
Instant Reply
Set expectations the moment a visitor says hello.
Custom Chatbot Branding
Match the widget to your brand, not ours.
Shareable Live Chat Links
Start a chat from an email, a doc, or anywhere a link works.
Audio & Push Notifications
Never miss a new chat, even with the tab in the background.
Visitor Tracking Plus+
See who is on your site and what they are looking at.
Knowledge Hub Q&A
Customers search your docs without leaving the widget.
Customer Feedback & Rating
A rating prompt after every chat, reported automatically.
Infinite Scroll & Skeleton Loaders
A widget that feels fast because it is fast.
AI trained on your data, honest about what it can do
No hallucination-prone generic models. No inflated resolution-rate promises. NEO answers from your content and hands off when it should.
The AI Playground
Test before you deploy. Try every reply in a sandbox and tune NEO until you trust it — before a customer ever sees an answer.
Trains on Your Data
Answers come from your docs and site, not a generic model.
Web Page Crawling
Point NEO at any URL and it learns the content.
AI Copilot — Draft Replies
One-click drafts in your tone, ready to edit and send.
Ticket Summarization
Catch up on a long thread in one paragraph.
Auto-Reply
NEO answers known questions instantly, around the clock.
Auto Tag & Prioritize
Incoming tickets are tagged and prioritized before you open them.
Unified AI Settings
Every AI control on one screen.
Per-Inbox AI Assignment
Different inboxes, different AI behavior.
Instant Training
New content is available to NEO in seconds, not days.
Most helpdesks claim 60–80% AI resolution rates. Independent data shows 20–45% in the first months. NEO is built — and priced — for the honest number.
Help customers help themselves — 24/7
A public or private help center that is quick to build and easy to search — and the same content trains NEO. Deflects up to 70% of your ticket volume.
The Editor, with AI-assisted writing
A Notion-style editor that feels instant — toggles, steppers, and media blocks — plus an AI that drafts, expands, and tightens articles while you keep the voice.
New Intuitive Editor
A Notion-style editor your whole team already knows how to use.
AI-Assisted Writing
Draft, expand, and tighten articles with AI.
Toggle Block
Collapsible sections that keep long answers scannable.
Stepper Block
Numbered walkthroughs that read like instructions, not prose.
Media Manager
Every image and video in one organized library.
AI-Powered Search
Customers find answers even when they phrase it badly.
Shareable Search Results
Send a link straight to a search result.
Autosave & Version History
Never lose a draft; roll back any article.
Custom Domain + SEO
Your help center on your domain, indexed properly.
Private Documentation
Internal docs only your team can see.
Dark Mode
A help center that respects the system theme.
Developer API
Retrieve articles programmatically from your own app.
Stop doing the same thing twice
Build if/then rules in plain English. Route, tag, assign, and escalate without anyone touching the queue.
No-Code Rule Builder
Describe the rule; ThriveDesk runs it. Triggers, conditions, and actions chain into visual flows — no scripts, no developer ticket, no Zapier tax.
No-Code Rule Builder
If/then rules in plain English — no scripts required.
Multi-Select Filters
Match on any combination of conditions.
AI-Triggered Actions
Let NEO’s classification drive routing and tags.
Custom Field Routing
Route by the data you collect, not just keywords.
SLA Management Plus+
Deadlines and escalations that enforce themselves.
Webhooks & API Plus+
Trigger your own systems when tickets change.
Rules teams actually build
Subject contains “order confirmation” tag and assign to billing
No reply after 6+ hours escalate to the team lead
Email contains “refund” route to the payments inbox
Contact form issue type selected auto-assign to the right team
WordPress ecosystem. Not bolted on.
Our WooCommerce integration was built by the same engineer who built ThriveDesk — order data, subscriptions, and your help center live where your agents work.
WooCommerce Support Automation
Order data answers the ticket before you do — refund keywords route to the right team, VIP customers jump the queue, and refunds happen without leaving the conversation.
Full Order Management
View, edit, and refund orders without leaving the ticket.
Subscription Management
See and manage subscription status inline.
WPPortal
Embed your entire help center inside WordPress.
Zero Performance Impact
The plugin adds no weight to your storefront.
Granular Agent Permissions
Control exactly which agents see order data.
EDD, SureCart & Freemius
First-class support beyond WooCommerce.
GDPR-Compliant & Secure
Built to keep customer data where it belongs.
Works With Any Form Builder
Pipe submissions from any WordPress form into your inbox.
User classification data became vital for us. We needed to serve our premium customers first to keep our business running.
Know what is working. Fix what is not.
Four dashboards that give your team and your leadership the numbers they actually need — no analyst required.
Conversations Dashboard
Volume, busiest hours, response times, and satisfaction — the one screen your team checks on Monday morning and your leadership actually trusts.
Conversations Dashboard
Volume, busiest hours, and trends at a glance.
Happiness / CSAT Plus+
Customer satisfaction scores per agent and team.
Leaderboard
Friendly competition on response and resolution.
Company Performance
The numbers leadership actually asks for.
Average Turnaround Time
How long customers actually wait, on average.
Custom Time Periods
Report on any date range, not just presets.
Works with the tools you already use
Billing, payments, development, CMS, and your own backend data — connected to the conversation, not three tabs away.
Stripe
Payment and billing history beside every conversation.
Paddle
Subscriptions and invoices without switching tabs.
GitHub
Link issues to tickets and close the loop with engineering.
Dorik
Site and account context for Dorik customers.
SmartApp
Build a custom app that pulls data from your own backend.
Zendesk Migration
Bring your history over — tickets, contacts, and all.
Help Scout Migration
Switch without losing a single conversation.
Webhooks & REST API
Push and pull anything programmatically. (Plus+)
Support that leaves the desk
Native iOS and Android apps that keep the queue moving — replies, notes, live chat, and notifications from anywhere.
iOS
v2.0 — December 2025
- Redesigned conversations list
- Floating quick-action bar
- New reply editor
- Improved navigation
- Live chat + custom fields
Android
Updated 2026
- Swipe actions on conversations
- @Mentions in private notes
- Real-time WebSocket updates
- Live chat support
- Tag and teammate filtering
- Dark mode
Try every feature free.
Shared inbox, live chat, NEO, knowledge base, automation, and the WooCommerce integration — all included in the trial. No credit card required.
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