AI Customer Service Platform for3D Printing Services
Handling inquiries while producing complex 3D models? ThriveDesk’s AI customer service helps printing services manage questions about material options, file specifications, and production timelines automatically. Our AI tools provide instant responses about your printing capabilities, design requirements, and finishing processes – even during high-volume production periods. Improve client satisfaction with responsive communication while your technicians focus on creating precise, high-quality 3D prints.
ThriveDesk AI transforms client communications for additive manufacturing services by providing immediate responses to technical inquiries. Our solutions handle everything from material questions to file requirements, letting your production team focus on creating exceptional 3D printed products.
Instant Capability Information
Provides clear explanations of printer specifications, build volumes, and resolution capabilities.
Material Property Details
Communicates characteristics of various printing materials, strength properties, and appropriate applications.
File Format Requirements
Offers specific guidance on supported file types, model preparation, and design specifications.
Production Timeline Estimates
Shares realistic timeframes for different types of prints, sizes, and complexity levels.
ThriveDesk AI helps additive manufacturing companies deliver exceptional service while managing complex production requirements and technical questions. Our tools ensure clients get fast, accurate information while your team focuses on 3D printing operations.
Design Optimization Guidance
Provides preliminary advice on model printability, structural considerations, and design improvements.
Finishing Options Information
Explains post-processing possibilities, surface treatments, and assembly requirements.
Prototype Development Process
Outlines iterative approaches, testing procedures, and refinement methodologies.
Production Scaling Information
Shares capabilities for batch production, consistency management, and high-volume manufacturing.
Custom Material Options
Communicates special material capabilities, color matching, and property customization.
Quality Control Procedures
Explains verification processes, tolerance checking, and quality assurance standards.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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