Managing client inquiries while handling complex financial work? ThriveDesk’s AI customer service helps accounting firms answer questions about tax preparation, financial statements, and service offerings automatically. Our AI tools provide instant responses about your accounting processes, documentation requirements, and deadline information – even during busy tax seasons. Improve client satisfaction with responsive communication while your accountants focus on delivering precise financial services.
ThriveDesk AI transforms client communications for accounting professionals by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to document requirements, letting your accounting team focus on financial analysis and compliance work.
Instant Service Information
Provides clear explanations of accounting offerings, tax services, and financial capabilities.
Document Requirement Details
Communicates necessary paperwork, records, and information needed for various services.
Deadline Management
Shares important dates, filing timelines, and submission requirements for tax and financial matters.
Fee Structure Transparency
Clearly explains service costs, billing approaches, and payment expectations.
ThriveDesk AI helps accounting firms deliver exceptional service while managing complex financial work and regulatory compliance. Our tools ensure clients get fast, accurate information while your professionals focus on specialized accounting services.
Tax Preparation Guidance
Provides information about necessary documentation, filing processes, and preparation procedures.
Financial Statement Explanations
Offers general descriptions of balance sheets, income statements, and financial reporting.
Record Keeping Recommendations
Shares best practices for document retention, organization systems, and information management.
Software Integration Information
Explains compatibility with accounting platforms, data transfer options, and technology solutions.
Entity Structure Guidance
Provides general information about business formations, tax implications, and organizational options.
Audit Support Information
Communicates preparation requirements, examination processes, and documentation needs.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Preferences
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Statistics
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Marketing
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