Running an arcade means handling endless questions about games, prices, and events. ThriveDesk AI customer service instantly answers common customer inquiries, helping visitors find games, understand pricing, and learn about tournaments—all without pulling your staff away from the floor. Our AI solutions can cut response times by 75% while ensuring consistent, accurate information. Watch customer satisfaction climb as wait times disappear. Ready to power up your arcade’s customer experience?
ThriveDesk AI
AI Customer Service Platform
forArcade Management
Trusted by
Support
Level Up Your Customer Engagement
ThriveDesk AI works alongside your arcade management system to deliver instant answers about game availability, pricing, and special events. Our chatbots handle routine questions while knowledge base integration ensures customers get accurate, up-to-date information.
24/7 AI Powered Support
Answer questions about hours, pricing, and games even when closed.
Instant Customer Support
Immediate help finding specific games, understanding prices, and learning rules.
Real-time Information
Provide accurate details about machine availability and upcoming tournaments.
Automated Ticket Resolution
Quickly solve common customer questions without staff intervention.
Automate your customer support
loved by 2,000+ startups
Use Cases
Transform Your Arcade’s Customer Experience
ThriveDesk AI enhances how arcade businesses interact with customers, creating smoother experiences that increase repeat visits and build loyalty.
Game Location Guidance
Help customers quickly find specific machines in your arcade.
Pricing and Card System Explanation
Explain how game cards, credits, and pricing work to new visitors.
Event and Tournament Information
Provide details about upcoming competitions, prizes, and registration.
Birthday Party and Group Booking Support
Answer questions about packages, availability, and reservation process.
Loyalty Program Management
Help customers understand points, rewards, and special member benefits.
Technical Issue Reporting
Allow customers to report machine problems for faster maintenance.
Transform Arcade Management with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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