Managing client inquiries while designing important projects? ThriveDesk’s AI customer service helps architectural firms handle questions about design processes, timeline estimates, and service offerings automatically. Our AI tools provide instant responses about your architectural approach, project phases, and regulatory knowledge – even during intensive design periods. Improve client satisfaction with responsive communication while your architects focus on creating exceptional spaces.
ThriveDesk AI transforms client communications for architectural practices by providing immediate responses to common inquiries. Our solutions handle everything from process explanations to preliminary questions, letting your design team focus on architectural creation and problem-solving.
Instant Process Information
Provides clear explanations of your design methodology, project phases, and delivery approach.
Service Offering Details
Communicates scope possibilities from concept development through construction administration.
Timeline Expectation Management
Shares realistic timeframes for different project types, scales, and complexity levels.
Fee Structure Explanations
Offers transparency on compensation approaches, payment schedules, and service tiers.
ThriveDesk AI helps architectural firms deliver exceptional service while managing complex design projects and regulatory considerations. Our tools ensure clients get fast, accurate information while your team focuses on architectural design and documentation.
Project Requirement Collection
Efficiently gathers preliminary information about project goals, scope, and constraints.
Portfolio Relevance Information
Identifies past projects with similarities to prospective client needs and objectives.
Sustainability Approach Explanations
Communicates green building strategies, certification possibilities, and environmental considerations.
Regulatory Knowledge Sharing
Provides general information about building codes, zoning requirements, and approval processes.
Technology Implementation Details
Explains BIM capabilities, visualization techniques, and collaborative design approaches.
Project Team Structure Information
Outlines roles, responsibilities, and collaboration with engineers and other consultants.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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