Auctioneers face an avalanche of bidder questions about items, bidding processes, and payment options. ThriveDesk AI customer service instantly answers common questions about lot details, auction rules, and shipping, freeing your team to focus on high-value activities. Our AI solutions cut response times by 80% while ensuring consistent information across all communications. Watch bidder satisfaction climb as questions get immediate answers. Ready to transform your auction support experience?
ThriveDesk AI
AI Customer Service Platform
forAuctioneer
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Support
Streamline Your Bidder Support Process
ThriveDesk AI works alongside your auction platform to deliver expert information about lots, bidding procedures, and post-auction processes. Our chatbots handle routine questions while knowledge base integration ensures bidders get accurate, up-to-date information every time.
Instant FAQ Automation
Common questions about bidding processes and auction rules answered immediately.
Real-time Information
Accurate details about lot descriptions, current bids, and auction timing.
Automated Ticket Resolution
Quickly solve routine bidder questions without staff intervention.
Speak in Your Auction House’s Voice
AI matches your professional tone and personality in every response.
Automate your customer support
loved by 2,000+ startups
Use Cases
Enhance Your Auction House Customer Experience
ThriveDesk AI transforms how auction houses interact with bidders, creating smoother experiences that increase participation and build confidence.
Bidding Process Guidance
Help new bidders understand how to register and place bids.
Lot Description Clarification
Provide additional details about auction items when requested.
Payment and Shipping Information
Guide winning bidders through checkout and delivery processes.
Auction Schedule Updates
Keep bidders informed about upcoming auctions and catalog releases.
Condition Report Requests
Efficiently process and respond to inquiries about item condition.
Registration Assistance
Help new customers complete verification and approval processes.
Transform Auctioneer with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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