Answering client questions while conducting thorough examinations? ThriveDesk’s AI customer service helps auditing companies handle inquiries about audit procedures, compliance requirements, and documentation needs automatically. Our AI tools provide instant responses about your examination methodology, reporting processes, and quality controls – even during busy engagement periods. Improve client satisfaction with responsive communication while your auditors focus on delivering accurate, independent assessments.
ThriveDesk AI transforms client communications for audit professionals by providing immediate responses to common inquiries. Our solutions handle everything from process explanations to document requirements, letting your audit team focus on examination procedures and compliance verification.
Instant Process Information
Provides clear explanations of audit methodologies, examination procedures, and assessment approaches.
Documentation Requirement Details
Communicates necessary records, evidence types, and information access needs.
Compliance Framework Guidance
Offers information about relevant standards, regulatory requirements, and attestation criteria.
Timeline Expectation Management
Shares realistic schedules for different audit types, fieldwork duration, and report delivery.
ThriveDesk AI helps auditing firms deliver exceptional service while conducting thorough examinations and ensuring regulatory compliance. Our tools ensure clients get fast, accurate information while your professionals focus on independent assessment work.
Audit Preparation Guidance
Provides information about readiness activities, preliminary information gathering, and planning needs.
Control Assessment Explanations
Shares general approaches to evaluating internal controls, risk management, and governance processes.
Team Composition Information
Communicates staffing approaches, specialist involvement, and supervision frameworks.
Report Format Expectations
Explains typical deliverable structures, opinion types, and finding presentation approaches.
Confidentiality Assurance
Clearly outlines information protection protocols, data security measures, and privacy commitments.
Follow-up Process Explanations
Details how recommendations are tracked, improvement verification, and remediation support.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Preferences
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Statistics
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Marketing
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