Answering customer questions while creating delicious baked goods? ThriveDesk’s AI customer service helps bakeries handle inquiries about products, orders, and dietary options automatically. Our AI tools provide instant responses about your baked creations, special order capabilities, and ingredient information – even during busy production times. Improve customer satisfaction with responsive communication while your team focuses on baking exceptional products.
ThriveDesk AI transforms customer communications for bakeries by providing immediate responses to common inquiries. Our solutions handle everything from product information to order management, letting your baking team focus on creating delicious breads, pastries, and desserts.
Instant Product Information
Provides detailed descriptions of baked goods, ingredients, and daily availability.
Special Order Management
Efficiently handles custom cake requests, large orders, and specialty item inquiries.
Dietary Accommodation Guidance
Clearly communicates allergen information, alternative options, and special diet capabilities.
Freshness and Storage Details
Shares information about production timing, shelf life, and preservation recommendations.
ThriveDesk AI helps bakery businesses deliver exceptional service while managing production schedules and custom orders. Our tools ensure customers get fast, accurate information while your team focuses on creating quality baked goods.
Celebration Cake Information
Provides details about design options, flavor combinations, and customization capabilities.
Event Catering Services
Shares information about bulk ordering, delivery options, and special occasion packages.
Daily Special Updates
Communicates rotating offerings, seasonal items, and limited-time creations.
Pre-Order Scheduling
Manages advance reservations for holiday items, special releases, and high-demand products.
Class and Workshop Information
Offers details about baking demonstrations, hands-on sessions, and educational events.
Wholesale Partnership Management
Handles restaurant, cafe, and retailer inquiries about commercial ordering and partnerships.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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