Managing guest inquiries while creating cozy accommodations? ThriveDesk’s AI customer service helps B&B operators handle questions about room availability, amenities, and local attractions automatically. Our AI tools provide instant responses about your accommodations, breakfast offerings, and booking policies – even during check-in and service times. Improve guest satisfaction with responsive communication while you focus on creating warm, personal hospitality experiences.
ThriveDesk AI transforms guest communications for bed and breakfast properties by providing immediate responses to common inquiries. Our solutions handle everything from reservation management to local information, letting you focus on creating memorable stays and personal touches.
Instant Reservation Information
Efficiently manages booking requests, availability checks, and rate inquiries.
Room and Amenity Details
Provides comprehensive information about accommodations, features, and property offerings.
Check-in/Check-out Procedures
Clearly communicates arrival procedures, departure expectations, and scheduling details.
Breakfast and Dining Information
Shares details about morning offerings, dietary accommodations, and meal schedules.
ThriveDesk AI helps bed and breakfast businesses deliver exceptional service while managing property operations and hospitality demands. Our tools ensure guests get fast, accurate information while you focus on creating personalized experiences.
Local Recommendation Guidance
Offers suggestions for nearby attractions, dining options, and area activities.
Special Occasion Enhancement
Manages requests for celebration amenities, romance packages, and personalized touches.
Transportation Information
Provides details about parking, local transit options, and directions to the property.
Seasonal Activity Updates
Shares information about timely events, seasonal opportunities, and weather-appropriate activities.
House Policy Communication
Clearly explains property guidelines, shared space etiquette, and operational procedures.
Payment and Cancellation Details
Communicates deposit requirements, refund policies, and booking modification options.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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