Board game publishers face an avalanche of rules questions, order inquiries, and retailer communications. ThriveDesk AI customer service instantly answers common game rules questions, handles routine order inquiries, and helps your support team work twice as fast on complex issues. Players get immediate help with game mechanics while retailers receive faster responses about stock and shipping. Watch customer satisfaction soar while you cut support costs by up to 50%.
ThriveDesk AI
AI Customer Service Platform
forBoard Game Publishing
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Support
Enhance Your Game Support Experience
ThriveDesk AI integrates with your publishing workflow to deliver expert rules clarification and order support. Our chatbots handle common questions about game mechanics and availability, while knowledge base integration ensures players get accurate rules information every time.
Instant FAQ Automation
Common questions about game rules and components answered immediately.
Real-time Information
Accurate details about game availability, shipping, and upcoming releases.
Knowledge Base
Comprehensive rules database that grows smarter with every interaction.
Speak in Your Game’s Voice
AI matches your brand’s unique tone and personality in every response.
Automate your customer support
loved by 2,000+ startups
Use Cases
Level Up Your Board Game Publishing Support
ThriveDesk AI transforms how board game publishers interact with players and retailers, creating more efficient support systems that improve the gaming experience while saving time.
Rules Clarification
Instantly answer questions about game mechanics and edge cases.
Order Status Tracking
Help customers learn where their games are in the shipping process.
Retailer Stock and Ordering Information
Provide distributors with accurate inventory and restock timelines.
Missing Component Resolution
Guide customers through the replacement parts request process.
Pre-Order Management
Answer questions about upcoming games and reservation processes.
Event and Convention Information
Share details about publisher appearances and game demonstrations.
Transform Board Game Publishing with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
Get started for free
