AI Customer Service Platform forBuilding Inspection
Answering client inquiries while conducting thorough inspections? ThriveDesk’s AI customer service helps inspection companies handle questions about processes, report delivery, and scheduling automatically. Our AI tools provide instant responses about your inspection methods, coverage areas, and certification details – even during busy field assessment periods. Improve client satisfaction with responsive communication while your inspectors focus on delivering detailed, accurate property evaluations.
ThriveDesk AI transforms client communications for building inspectors by providing immediate responses to common inquiries. Our solutions handle everything from scheduling to report expectations, letting your inspection team focus on thorough property assessments.
Instant Process Information
Provides clear explanations of inspection methodologies, coverage areas, and limitations.
Scheduling Flexibility
Efficiently manages appointment booking, rescheduling, and confirmation communications.
Report Delivery Expectations
Communicates timeframes for receiving inspection results, documentation, and recommendations.
Certification Details
Shares information about inspector qualifications, licenses, and professional credentials.
ThriveDesk AI helps inspection services deliver exceptional customer experiences while managing field operations and detailed assessments. Our tools ensure clients get fast, accurate information while your team focuses on thorough building evaluations.
Inspection Preparation Guidance
Provides property access requirements, attendance recommendations, and preparation checklists.
Service Coverage Clarification
Clearly explains what systems and components are included in different inspection packages.
Additional Service Information
Outlines specialized assessment options such as radon, mold, or pest inspections.
Common Finding Explanations
Provides general information about typical issues discovered during inspections.
Follow-up Question Management
Efficiently handles post-inspection inquiries and clarification requests about reports.
Reinspection Process Details
Explains verification procedures, follow-up assessments, and condition confirmation approaches.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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