AI Customer Service Platform forBusiness & Information Services
Struggling to manage client inquiries while running your business information service? ThriveDesk’s AI customer service helps information providers handle data requests, research inquiries, and service questions automatically. Our AI tools provide instant responses about your information services, data capabilities, and research methodologies – even during high-volume periods. Improve client satisfaction with fast, accurate information while your team focuses on delivering high-value business intelligence.
ThriveDesk AI transforms client communications for business information services by providing immediate responses to common inquiries. Our solutions handle everything from data availability to methodology questions, letting your team focus on critical analysis and research.
Instant Service Information
Provides quick answers about information packages, data availability, and delivery formats.
Research Request Processing
Manages initial research inquiries, scope questions, and preliminary requirements gathering.
Data Source Verification
Offers transparent details about information sources, data freshness, and methodology.
Subscription Management
Efficiently handles account questions, access issues, and renewal requests.
ThriveDesk AI helps business intelligence providers deliver exceptional service while managing complex data requests and methodological questions. Our tools ensure clients get fast, accurate information while your team focuses on high-value analysis.
Data Format Explanations
Shares details about available output formats, compatibility, and integration options.
Preliminary Data Assessment
Provides initial feasibility responses for custom information requests.
Service Level Clarification
Communicates clear expectations about turnaround times, update frequency, and support levels.
Technical Compatibility Guidance
Helps clients understand system requirements and integration considerations.
Custom Research Scoping
Manages initial requirements for specialized business information requests.
Data Security Explanations
Handles common questions about information security, privacy practices, and compliance.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
