Managing borrower inquiries while processing short-term financing? ThriveDesk’s AI customer service helps cash advance providers handle questions about application procedures, repayment terms, and funding timelines automatically. Our AI tools provide instant responses about your advance options, qualification requirements, and processing steps – even during high-volume periods. Improve customer satisfaction with responsive communication while your team focuses on responsible lending decisions and efficient funding.
ThriveDesk AI transforms borrower communications for cash advance services by providing immediate responses to common inquiries. Our solutions handle everything from application guidance to repayment information, letting your financial team focus on underwriting and funding operations.
Instant Service Information
Provides clear explanations of advance options, amount ranges, and financing features.
Application Status Updates
Efficiently communicates progress on funding requests, approval decisions, and disbursement timing.
Qualification Requirement Details
Outlines income verification, documentation needs, and eligibility factors.
Repayment Process Guidance
Explains payment methods, schedule options, and transaction procedures clearly.
ThriveDesk AI helps advance providers deliver exceptional service while managing responsible lending operations. Our tools ensure applicants get fast, accurate information while your team focuses on appropriate funding decisions.
Document Submission Assistance
Helps borrowers understand what verification materials, identification, and information to provide.
Fee Structure Transparency
Clearly communicates financing costs, repayment totals, and any applicable charges.
Funding Timeline Expectations
Provides realistic timeframes for application review, approval, and money disbursement.
Account Management Information
Guides borrowers on checking balances, making payments, and viewing transaction history.
Renewal/Extension Information
Explains options for subsequent advances, eligibility criteria, and relationship benefits.
Regulatory Compliance Information
Shares appropriate disclosures, consumer rights, and protection information.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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