Managing event inquiries while preparing exceptional food? ThriveDesk’s AI customer service helps catering companies handle questions about menus, event planning, and availability automatically. Our AI tools provide instant responses about your culinary offerings, service packages, and booking requirements – even during busy event seasons. Improve client satisfaction with responsive communication while your team focuses on creating memorable food experiences.
ThriveDesk AI transforms client communications for catering services by providing immediate responses to common inquiries. Our solutions handle everything from menu information to event scheduling, letting your culinary team focus on food preparation and service excellence.
Instant Menu Information
Provides detailed descriptions of catering packages, culinary options, and specialty offerings.
Event Date Availability
Efficiently manages calendar inquiries, booking requests, and scheduling confirmations.
Dietary Accommodation Guidance
Clearly communicates allergen information, modification options, and special diet capabilities.
Pricing and Package Details
Shares comprehensive information about service costs, inclusions, and customization options.
ThriveDesk AI helps catering businesses deliver exceptional service while managing event logistics and food production. Our tools ensure clients get fast, accurate information while your team focuses on creating exceptional culinary experiences.
Venue Compatibility Information
Provides details about location requirements, kitchen needs, and space considerations.
Service Style Options
Explains buffet, plated, family-style, and stationed service approaches and recommendations.
Staffing Configuration Details
Communicates server ratios, chef stations, and service team expectations.
Equipment and Rental Information
Shares details about included items, additional needs, and setup capabilities.
Bar and Beverage Options
Outlines drink packages, service approaches, and alcohol licensing considerations.
Event Timeline Planning
Helps with scheduling recommendations, service flow, and coordination guidance.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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