Answering customer questions while roasting the perfect bean? ThriveDesk’s AI customer service helps coffee roasters handle inquiries about bean origins, roast profiles, and ordering options automatically. Our AI tools provide instant responses about your coffee varieties, brewing recommendations, and subscription details – even during production periods. Improve customer satisfaction with responsive communication while your team focuses on sourcing and roasting exceptional coffee.
ThriveDesk AI transforms customer communications for coffee roasteries by providing immediate responses to common inquiries. Our solutions handle everything from product information to ordering assistance, letting your team focus on coffee production and quality control.
Instant Coffee Information
Provides detailed descriptions of bean origins, flavor profiles, and roast characteristics.
Order Processing Management
Efficiently handles purchase requests, subscription signups, and fulfillment inquiries.
Brewing Method Guidance
Offers specific preparation recommendations, grind suggestions, and extraction techniques.
Freshness and Storage Details
Communicates roast dates, shelf life information, and optimal preservation methods.
ThriveDesk AI helps coffee businesses deliver exceptional service while managing production schedules and quality standards. Our tools ensure customers get fast, accurate information while your team focuses on creating outstanding coffee products.
Subscription Program Navigation
Helps customers understand frequency options, customization choices, and preference management.
Wholesale Account Information
Manages cafe and retailer inquiries about bulk purchasing, commercial partnerships, and pricing.
Sourcing and Ethics Information
Shares details about bean procurement, farmer relationships, and sustainability practices.
Coffee Education Resources
Connects customers with tasting guides, brewing tutorials, and flavor development information.
Special Release Updates
Communicates limited offerings, seasonal selections, and upcoming coffee availability.
Equipment Compatibility Guidance
Provides recommendations for brewing devices, grinders, and coffee preparation tools.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Preferences
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Statistics
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Marketing
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