Managing debtor inquiries while facilitating account resolution? ThriveDesk’s AI customer service helps collection companies handle questions about payment options, debt validation, and account status automatically. Our AI tools provide instant responses about settlement opportunities, communication preferences, and payment processing – while maintaining compliance with debt collection regulations. Improve resolution rates with responsive communication while your agents focus on account recovery and compliance management.
Enhance Your Collection Agency with Smart AI Support
ThriveDesk AI transforms debtor communications for collection agencies by providing immediate responses to common inquiries. Our solutions handle everything from payment explanations to validation requests, letting your recovery specialists focus on complex negotiations and settlement arrangements.
Instant Account Information
Provides appropriate details about balance owed, originating creditor, and account status.
Payment Option Explanations
Clearly communicates available settlement arrangements, installment plans, and resolution paths.
Validation Process Information
Outlines procedures for requesting debt verification, documentation, and account confirmation.
Payment Processing Guidance
Explains transaction methods, posting procedures, and receipt confirmation protocols.
ThriveDesk AI helps collection companies deliver exceptional service while maintaining strict regulatory compliance. Our tools ensure debtors get fast, accurate information while your agents focus on account resolution and recovery activities.
Settlement Authorization Details
Communicates specific arrangement terms, discount parameters, and approval requirements.
Communication Preference Management
Efficiently records contact restrictions, preferred methods, and time limitations.
Dispute Resolution Procedures
Explains investigation processes, information requirements, and resolution timelines.
Documentation Submission Guidance
Outlines procedures for sending hardship information, payment records, and relevant materials.
Legal Status Information
Provides appropriate information about account standing, statute limitations, and procedural status.
Regulatory Compliance Assurance
Maintains FDCPA adherence while delivering helpful, accurate account information.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Preferences
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Marketing
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