Managing student inquiries while administering academic programs? ThriveDesk’s AI customer service helps higher education institutions handle questions about admissions, course registration, and campus services automatically. Our AI tools provide instant responses about academic policies, financial aid, and student resources – even during peak enrollment periods. Improve student satisfaction with responsive communication while your staff focuses on delivering exceptional educational experiences.
ThriveDesk AI
AI Customer Service Platform
forColleges and Universities
Trusted by
Support
Elevate Your University Support with Smart AI
ThriveDesk AI transforms student communications for colleges and universities by providing immediate responses to common inquiries. Our solutions handle everything from application questions to campus resource information, letting your staff focus on high-value student interactions and institutional management.
Instant Admissions Information
Provides clear guidance on application requirements, deadlines, and evaluation criteria.
Registration Process Support
Efficiently manages course enrollment questions, prerequisite verifications, and schedule changes.
Financial Aid Navigation
Offers detailed explanations of scholarship opportunities, loan programs, and payment options.
Campus Resource Guidance
Connects students with appropriate academic support services, facilities, and opportunities.
Automate your customer support
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Use Cases
AI-Driven Student Support for Higher Education
ThriveDesk AI helps colleges and universities deliver exceptional service while managing high inquiry volumes and complex institutional processes. Our tools ensure students get fast, accurate information while your staff focuses on specialized support needs.
Academic Policy Clarification
Explains degree requirements, grading standards, and academic standing policies.
Housing Information
Provides details about residence options, application processes, and accommodation features.
Event Schedule Updates
Shares information about campus activities, lectures, and important institutional events.
Technical Support Guidance
Helps with learning management system access, campus technology, and digital resource navigation.
Document Request Processing
Efficiently handles transcript requests, enrollment verifications, and official form submissions.
Career Services Information
Connects students with internship resources, job placement services, and career development opportunities.
Transform Colleges and Universities with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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