Answering client questions while managing active job sites? ThriveDesk’s AI customer service helps contractors handle inquiries about project timelines, service offerings, and scheduling automatically. Our AI tools provide instant responses about your construction capabilities, material options, and quality standards – even during busy building seasons. Improve client satisfaction with responsive communication while your team focuses on executing quality projects.
ThriveDesk AI transforms client communications for contractors by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to scheduling questions, letting your team focus on project execution and site management.
Instant Service Information
Provides clear explanations of construction capabilities, specializations, and project types.
Timeline Expectation Management
Shares realistic timeframes for different projects based on scope and complexity.
Service Area Verification
Quickly confirms whether a potential client's location falls within your coverage territory.
Licensing and Insurance Details
Communicates your credentials, coverage levels, and compliance with regulatory requirements.
ThriveDesk AI helps construction professionals deliver exceptional service while managing active projects and field operations. Our tools ensure clients get fast, accurate information while your team focuses on construction activities.
Estimate Process Explanation
Outlines assessment procedures, pricing factors, and proposal development approaches.
Material Selection Guidance
Provides information about building material options, features, and appropriate applications.
Project Phase Information
Clearly explains construction sequences, milestone expectations, and inspection requirements.
Change Order Processing
Efficiently collects and organizes modification requests, scope changes, and adjustment needs.
Warranty Coverage Details
Shares information about workmanship guarantees, manufacturer warranties, and service protocols.
Weather Impact Communications
Provides updates about how weather conditions might affect project timelines and activities.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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