AI Customer Service Platform forCustomer Service Support
Managing client inquiries while handling their customer interactions? ThriveDesk’s AI customer service helps support agencies handle questions about service levels, response times, and capacity automatically. Our AI tools provide instant responses about your support methodology, reporting capabilities, and integrations – even during peak client onboarding periods. Improve satisfaction with responsive communication while your agents focus on delivering exceptional customer support for your clients.
ThriveDesk AI transforms communications for customer service providers by offering immediate responses to common client inquiries. Our solutions handle everything from service explanations to performance reporting, letting your support specialists focus on delivering quality customer interactions.
Instant Service Level Information
Provides clear explanations of support tiers, response time commitments, and coverage hours.
Channel Capability Details
Communicates your support options across phone, email, chat, and social media platforms.
Integration Information
Explains compatibility with client systems, CRMs, and ticketing platforms.
Multilingual Capacity
Shares information about available language support, translation services, and regional coverage.
ThriveDesk AI helps customer service agencies deliver exceptional client experiences while managing complex support operations. Our tools ensure clients get fast, accurate information while your agents focus on handling customer interactions.
Performance Metric Reporting
Outlines your measurement approach for response times, resolution rates, and satisfaction scores.
Agent Training Information
Explains your approach to support staff development, quality assurance, and knowledge management.
Escalation Protocol Explanations
Communicates your process for handling complex issues, priority cases, and specialized support needs.
Capacity Planning Information
Shares your approach to handling volume fluctuations, peak periods, and growth scaling.
Technology Stack Details
Provides information about support platforms, tools, and technical capabilities.
Quality Assurance Methodologies
Explains monitoring processes, call review procedures, and improvement frameworks.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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