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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
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Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
AI Customer Service Platform forCybersecurity Consulting
Handling client inquiries while protecting their digital assets? ThriveDesk’s AI customer service helps cybersecurity firms manage questions about security assessments, compliance requirements, and incident response automatically. Our AI tools provide instant responses about your security methodologies, protection frameworks, and service offerings – even during active security incidents. Improve client satisfaction with responsive communication while your security experts focus on protecting critical systems and data.
Strengthen Your Security Business with Smart AI Support
ThriveDesk AI transforms client communications for cybersecurity consultants by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to compliance questions, letting your security specialists focus on critical protection work.
Instant Service Information
Provides clear explanations of security assessments, monitoring, and protection services.
Compliance Framework Guidance
Offers general information about regulatory standards, requirements, and certification processes.
Threat Intelligence Updates
Shares appropriate information about current threat landscapes and emerging vulnerabilities.
Incident Response Protocols
Communicates your approach to breach management, containment, and recovery processes.
AI-Driven Client Support for Cybersecurity Providers
ThriveDesk AI helps security firms deliver exceptional service while managing complex protection challenges and sensitive security matters. Our tools ensure clients get fast, accurate information while your team focuses on defending systems and data.
Security Assessment Information
Explains penetration testing methodologies, vulnerability scanning, and risk evaluation approaches.
Security Training Details
Outlines employee awareness programs, phishing simulations, and security culture development.
Technology Implementation Guidance
Shares information about security tools, platform integration, and protection technologies.
Data Protection Strategies
Communicates approaches to encryption, access control, and information governance.
Disaster Recovery Planning
Explains business continuity approaches, backup strategies, and resilience frameworks.
Regulatory Requirement Navigation
Provides guidance on industry-specific compliance needs, documentation, and certification processes.
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
