Running an e-sports organization means handling countless player and fan questions daily. ThriveDesk AI customer service cuts response times by 85%, automatically handles routine inquiries, and helps your support team work twice as fast. Give fans instant answers about tournaments, team updates, and merchandise while your agents focus on high-value interactions. Watch satisfaction scores climb while support costs drop. Ready to transform your e-sports support experience?
ThriveDesk AI
AI Customer Service Platform
forE-Sports Organization
Trusted by
Support
Power Up Your Fan Engagement Strategy
ThriveDesk AI works alongside your e-sports platform to deliver lightning-fast support during critical tournament periods. Our chatbots handle common questions about events and teams, while the AI copilot helps your agents craft perfect responses when human touch matters most.
24/7 AI Powered Support
Available round-the-clock for fans across global time zones during tournaments.
Real-time Information
Instant updates on tournament schedules, match results, and team news.
Multilingual Conversation
Support fans worldwide in their preferred language with perfect translation.
Workflow Automation
Route complex sponsorship or business inquiries to the right team member.
Automate your customer support
loved by 2,000+ startups
Use Cases
Elevate Your E-Sports Organization’s Support Game
ThriveDesk AI transforms how e-sports organizations interact with fans, players, and partners, creating smoother experiences that build loyalty and increase engagement across your community.
Tournament Information Management
Instantly answer questions about upcoming events, qualifiers, and registrations.
Player and Team Updates
Provide accurate information about roster changes, player stats, and team news.
Merchandise and Fan Shop Support
Help fans with orders, sizing, shipping questions, and product availability.
Livestream and Content Access
Guide viewers to the right platforms and help with access issues.
Sponsorship and Partnership Inquiries
Route potential sponsors to the right contacts while providing basic information.
Community Management
Monitor and respond to fan feedback across Discord, social media, and forums.
Transform E-Sports Organization with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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