AI Customer Service Platform forElementary & Secondary Education
Managing parent and student inquiries while focusing on education? ThriveDesk’s AI customer service helps K-12 schools handle questions about enrollment, schedules, and policies automatically. Our AI tools provide instant responses about your academic programs, calendar events, and school procedures – even during busy administration periods. Improve parent satisfaction with responsive communication while your staff focuses on providing quality education.
ThriveDesk AI transforms parent and student interactions for elementary and secondary schools by providing immediate responses to common inquiries. Our solutions handle everything from attendance policies to event schedules, letting your educational staff focus on teaching and student development.
Instant Calendar Information
Provides updated details about school events, holidays, and important academic dates.
Enrollment Process Guidance
Clearly outlines registration requirements, district policies, and admission procedures.
Attendance Reporting
Efficiently manages absence notifications, tardy explanations, and early dismissal requests.
Program Information
Shares details about academic offerings, extracurricular activities, and special services.
ThriveDesk AI helps elementary and secondary schools deliver exceptional service while managing educational operations and student needs. Our tools ensure parents and students get fast, accurate information while your staff focuses on teaching and administration.
Policy Explanation
Communicates school rules, dress code requirements, and behavioral expectations.
Transportation Information
Provides bus schedules, route details, and pickup/dropoff procedures.
Lunch Program Management
Offers meal plan information, payment options, and dietary accommodation procedures.
Document Request Processing
Efficiently handles transcript requests, verification needs, and form submissions.
Technology Support Guidance
Assists with learning platform access, device usage, and educational software questions.
Staff Contact Facilitation
Helps direct specific inquiries to appropriate teachers, counselors, and administrators.
Transform Elementary & Secondary Education with AI
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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