EMS organizations juggle endless questions from patients, families, and community members about services, billing, and emergency procedures. ThriveDesk AI customer service instantly answers common non-emergency inquiries about your services, coverage areas, and billing processes, cutting response times by 80%. Our AI solutions help your team focus on emergency response while automatically handling routine questions. Ready to provide faster support for non-emergency inquiries?
ThriveDesk AI
AI Customer Service Platform
forEmergency Medical Services
Trusted by
Support
Streamline Your Non-Emergency Communication
ThriveDesk AI works alongside your EMS management system to deliver expert information about services, billing, and community programs. Our chatbots handle routine questions while ensuring emergency calls are properly directed to human operators.
Instant FAQ Automation
Common questions about services, billing, and coverage areas answered immediately.
Automated Ticket Resolution
Quickly solve insurance and payment questions without staff intervention.
Knowledge Base
Comprehensive service information that helps community members understand EMS.
Workflow Automation
Routes emergency inquiries directly to appropriate human responders.
Automate your customer support
loved by 2,000+ startups
Use Cases
Enhance Your Emergency Medical Services Support
ThriveDesk AI transforms how EMS organizations handle non-emergency communications, creating more efficient processes that keep emergency lines clear.
Service Area Explanation
Clearly define coverage boundaries and mutual aid agreements.
Billing Process Guidance
Help patients understand charges and insurance coordination.
CPR and First Aid Class Information
Provide details about community training programs and registration.
Non-Emergency Transport Explanation
Guide patients through scheduling and requirements for planned transports.
Insurance Coordination Support
Help patients understand coverage for emergency services.
Community Program Information
Share details about safety initiatives and prevention programs.
Transform Emergency Medical Services with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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