Managing job seeker inquiries while connecting with employers? ThriveDesk’s AI customer service helps employment agencies handle questions about job listings, application procedures, and placement services automatically. Our AI tools provide instant responses about available positions, candidate requirements, and employment resources – even during peak hiring seasons. Improve stakeholder satisfaction with responsive communication while your team focuses on making successful job placements.
ThriveDesk AI transforms communications for job placement organizations by providing immediate responses to common inquiries. Our solutions handle everything from job listing information to application guidance, letting your employment specialists focus on matching candidates with opportunities.
Instant Job Information
Provides updated details about available positions, requirements, and application deadlines.
Candidate Requirement Clarification
Clearly communicates qualifications, experience needs, and employer expectations.
Application Process Guidance
Outlines submission procedures, document requirements, and next steps for job seekers.
Resource Navigation
Connects candidates with resume services, interview preparation, and skill development options.
ThriveDesk AI helps job placement offices deliver exceptional service while managing employer relationships and candidate development. Our tools ensure all stakeholders get fast, accurate information while your team focuses on successful employment matching.
Employer Service Information
Communicates recruitment capabilities, candidate screening, and placement procedures.
Interview Scheduling
Efficiently manages appointment coordination, confirmation, and preparation guidance.
Skill Assessment Information
Provides details about testing procedures, certification verification, and qualification validation.
Government Program Navigation
Helps candidates understand employment initiatives, support services, and eligibility requirements.
Job Market Information
Shares insights about industry trends, in-demand skills, and emerging opportunities.
Document Submission Management
Efficiently handles resume collection, application processing, and credential verification.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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