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Marketing
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AI Customer Service Platform forEngineering & Drafting
Managing client inquiries while designing solutions? ThriveDesk’s AI customer service helps engineering and drafting firms handle questions about technical capabilities, project timelines, and design processes automatically. Our AI tools provide instant responses about your service offerings, technical standards, and documentation details – even during intensive project phases. Improve client satisfaction with responsive communication while your team focuses on creating precise engineering solutions.
ThriveDesk AI transforms client communications for engineering and drafting services by providing immediate responses to technical inquiries. Our solutions handle everything from capability questions to process explanations, letting your technical team focus on design and problem-solving.
Instant Capability Information
Provides clear explanations of engineering specialties, design approaches, and technical expertise.
Standards Compliance Details
Communicates adherence to industry codes, regulatory requirements, and technical specifications.
Design Process Explanation
Outlines your methodology, review stages, and quality control procedures.
Documentation Format Information
Shares details about deliverable specifications, file formats, and technical drawing standards.
AI-Driven Client Support for Engineering Professionals
ThriveDesk AI helps engineering firms deliver exceptional service while managing complex technical projects and detailed design work. Our tools ensure clients get fast, accurate information while your team focuses on engineering solutions.
Project Timeline Guidance
Provides realistic timeframes for different engineering tasks based on scope and complexity.
Revision Process Information
Explains change management procedures, modification protocols, and update documentation.
Software Compatibility Details
Communicates file format support, platform compatibility, and data exchange protocols.
Technical Requirement Collection
Efficiently gathers preliminary project specifications, constraints, and performance needs.
Review Process Explanation
Outlines quality assurance steps, verification procedures, and approval workflows.
Regulatory Navigation Guidance
Shares information about permitting requirements, approval processes, and compliance documentation.
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
