Handling customer inquiries while managing your rental fleet? ThriveDesk’s AI customer service helps equipment rental businesses answer questions about machine availability, pricing, and operational requirements automatically. Our AI tools provide instant responses about your rental inventory, reservation procedures, and equipment specifications – even during your busiest rental seasons. Improve customer satisfaction with responsive communication while your team focuses on maintaining equipment and handling pickups and returns.
ThriveDesk AI transforms customer communications for equipment rental companies by providing immediate responses to common inquiries. Our solutions handle everything from availability checks to specification questions, letting your team focus on equipment management and customer service.
Instant Availability Information
Provides real-time updates on equipment status, reservation options, and pickup times.
Equipment Specification Details
Communicates machine capabilities, technical requirements, and operational parameters.
Pricing and Duration Information
Clearly explains rental rates, duration options, and special packages.
Reservation Process Guidance
Outlines booking procedures, deposit requirements, and confirmation details.
ThriveDesk AI helps rental businesses deliver exceptional service while managing fleet operations and customer needs. Our tools ensure renters get fast, accurate information while your team focuses on equipment maintenance and logistics.
Equipment Operation Guidance
Provides basic instructions, safety reminders, and operational best practices.
Transport Information
Explains delivery options, trailer requirements, and vehicle capacity considerations.
Insurance and Liability Details
Communicates coverage requirements, protection options, and responsibility parameters.
Return Process Explanation
Outlines equipment condition expectations, cleaning requirements, and check-in procedures.
Accessory Information
Shares details about available attachments, supplementary equipment, and add-on options.
Maintenance Schedule Awareness
Provides transparency about service intervals, inspection protocols, and operational reliability.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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