Answering client questions while coordinating your next major event? ThriveDesk’s AI customer service helps event management companies handle venue inquiries, date availability, and service questions automatically. Our AI tools provide instant responses about your packages, pricing, and planning processes – even during your busiest event seasons. Improve client satisfaction with responsive communication while your team focuses on creating memorable experiences.
ThriveDesk AI
AI Customer Service Platform
forEvent Management
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Support
Elevate Your Event Business with Smart AI Support
ThriveDesk AI transforms client communications for event planners by providing immediate responses to common inquiries. Our solutions handle everything from venue information to scheduling questions, letting your team focus on event coordination and creative planning.
Instant Venue Information
Provides quick answers about location details, capacity, amenities, and availability.
Package Pricing Details
Offers specific information about event packages, service options, and customization possibilities.
Date Availability Checking
Efficiently handles initial calendar inquiries to identify potential event dates.
Vendor Coordination
Shares information about preferred vendors, services, and partnership options.
Automate your customer support
loved by 2,000+ startups
Use Cases
AI-Driven Client Support for Event Management
ThriveDesk AI helps event companies deliver exceptional service while managing complex logistics and multiple client events. Our tools ensure clients get fast, accurate information while your team focuses on event execution.
Event Timeline Planning
Provides guidance on typical planning milestones and scheduling recommendations.
Catering Information
Shares menu options, dietary accommodation capabilities, and food service details.
Setup Requirements Explanation
Communicates venue-specific rules, setup times, and logistical considerations.
Budget Estimation
Offers preliminary cost guidance based on event parameters and selected services.
Theme and Decor Options
Showcases available design concepts, decoration packages, and customization options.
Weather Contingency Information
Explains backup plans and alternatives for outdoor or weather-dependent events.
Transform Event Management with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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