AI Customer Service Platform forFood & Beverage Manufacturing
Managing inquiries while producing quality food products? ThriveDesk’s AI customer service helps manufacturers handle questions about ingredients, distribution, and product specifications automatically. Our AI tools provide instant responses about your food and beverage items, production methods, and availability – even during busy production periods. Improve customer and retailer satisfaction with responsive communication while your team focuses on creating consistent, high-quality products.
ThriveDesk AI transforms communications for food and beverage producers by providing immediate responses to common inquiries. Our solutions handle everything from product information to distribution questions, letting your production team focus on quality control and manufacturing operations.
Instant Product Information
Provides detailed specifications about food items, ingredient lists, and nutritional data.
Distribution Availability Details
Communicates retail locations, purchasing options, and market coverage areas.
Allergen and Dietary Guidance
Clearly explains ingredient components, manufacturing processes, and certification information.
Production Method Transparency
Shares appropriate details about manufacturing approaches, quality standards, and food safety.
AI-Driven Support for Food & Beverage Manufacturers
ThriveDesk AI helps production companies deliver exceptional service while managing manufacturing operations and distribution logistics. Our tools ensure customers, retailers, and distributors get fast, accurate information while your team focuses on creating quality food and beverage products.
Wholesale Account Management
Efficiently handles retailer inquiries, ordering procedures, and commercial partnerships.
Product Storage Information
Provides guidance on shelf stability, handling requirements, and optimal conditions.
New Product Announcements
Communicates upcoming releases, line expansions, and innovation information.
Certification Verification
Shares details about organic status, kosher certification, and other quality designations.
Packaging Specification Details
Offers information about container sizes, case quantities, and presentation formats.
Sustainability Practice Information
Explains environmental initiatives, packaging choices, and responsible sourcing efforts.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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