AI Customer Service Platform forFood & Hospitality
Managing guest inquiries while delivering exceptional experiences? ThriveDesk’s AI customer service helps hospitality businesses handle reservations, menu questions, and service inquiries automatically. Our AI tools provide instant responses about your offerings, availability, and policies – even during your busiest service periods. Improve guest satisfaction with responsive communication while your staff focuses on creating memorable in-person experiences.
ThriveDesk AI transforms guest communications for food and hospitality providers by providing immediate responses to common inquiries. Our solutions handle everything from reservation management to dietary information, letting your team focus on in-person service excellence.
Instant Reservation Management
Efficiently handles booking requests, modification needs, and availability inquiries.
Menu and Offering Information
Provides detailed information about food selections, ingredients, and special offerings.
Operating Hours and Availability
Clearly communicates business hours, seasonal changes, and special event schedules.
Accommodation and Venue Details
Shares comprehensive information about rooms, facilities, and amenities.
AI-Driven Guest Support for Hospitality Businesses
ThriveDesk AI helps food and lodging establishments deliver exceptional service while managing operational demands. Our tools ensure guests get fast, accurate information while your team focuses on creating memorable experiences.
Dietary Restriction Guidance
Handles allergy information, special diet accommodation, and ingredient questions.
Pricing and Package Information
Provides clear details about costs, special offers, and bundled service options.
Local Attraction Information
Offers guidance on nearby points of interest, activities, and transportation.
Event and Group Booking Management
Efficiently processes inquiries for special occasions, private dining, and group accommodations.
Loyalty Program Navigation
Helps guests understand rewards, point accumulation, and membership benefits.
Special Request Handling
Manages specific needs, personalization requests, and unique accommodation requirements.
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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