Managing donor inquiries while organizing campaigns? ThriveDesk’s AI customer service helps fundraising organizations handle questions about donation options, event details, and mission impact automatically. Our AI tools provide instant responses about your cause, contribution methods, and success stories – even during intensive campaign periods. Improve donor satisfaction with responsive communication while your team focuses on relationship building and fundraising strategy.
ThriveDesk AI transforms donor communications for fundraising organizations by providing immediate responses to common inquiries. Our solutions handle everything from donation processing to impact explanations, letting your development team focus on relationship cultivation and strategic fundraising.
Instant Donation Information
Provides clear guidance on contribution options, payment methods, and giving levels.
Tax Deduction Details
Communicates receipt protocols, deductibility status, and documentation procedures.
Campaign Status Updates
Shares progress toward goals, participation rates, and milestone achievements.
Mission Impact Information
Explains how contributions translate to meaningful results and beneficiary outcomes.
AI-Driven Donor Support for Fundraising Organizations
ThriveDesk AI helps nonprofit fundraisers deliver exceptional service while managing campaign operations and donor relationships. Our tools ensure supporters get fast, accurate information while your team focuses on advancing your mission.
Event Registration Management
Efficiently handles signups, table purchases, and attendance confirmations for fundraising events.
Corporate Matching Information
Provides guidance on employer matching programs, procedures, and verification processes.
Planned Giving Options
Explains legacy donation approaches, endowment opportunities, and estate planning considerations.
Volunteer Opportunity Details
Shares information about ways to contribute time, skills, and non-monetary support.
Donor Recognition Programs
Communicates acknowledgment levels, naming opportunities, and appreciation initiatives.
Restricted Giving Guidance
Clearly explains designated donation options, fund allocations, and targeted support opportunities.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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