Game developers face endless player questions that steal valuable coding time. ThriveDesk AI customer service handles routine player inquiries instantly, cutting response times by 80% and freeing your team to focus on building great games. Our AI solutions automatically answer common questions about gameplay, bugs, and releases while helping your support team work twice as fast on complex issues. Ready to give players better support while spending more time on development?
ThriveDesk AI
AI Customer Service Platform
forGame Development
Trusted by
Support
Supercharge Your Player Support Strategy
ThriveDesk AI integrates with your development workflow to manage player communications efficiently. Our chatbots handle FAQs about game mechanics and known issues, while knowledge base integration ensures players get the most up-to-date information about your game.
Instant Customer Support
Immediate answers about gameplay mechanics, controls, and features.
Technical Guidance
Help players troubleshoot common bugs and performance issues quickly.
AI Copilot for Support Agents
Doubles developer productivity when handling complex player issues.
Cloud Knowledge Integration
Pulls information from your documentation to answer technical questions accurately.
Automate your customer support
loved by 2,000+ startups
Use Cases
Enhance Your Game Development Support Process
ThriveDesk AI transforms how game developers interact with players, creating more efficient support systems that improve the player experience while protecting development time.
Bug Reporting Management
Organize and prioritize player-reported bugs for your development team.
Feature Request Organization
Collect and categorize player suggestions for future development.
Update and Patch Information
Automatically inform players about recent changes and upcoming features.
System Requirements Guidance
Help players understand if their hardware can run your game properly.
Early Access Support
Guide beta testers and early adopters through testing processes.
Community Management
Monitor and respond to player feedback across forums and social media.
Transform Game Development with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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