Managing guest inquiries while creating exceptional stays? ThriveDesk’s AI customer service helps resorts handle questions about accommodations, amenities, and activities automatically. Our AI tools provide instant responses about your property features, dining options, and booking policies – even during peak check-in periods. Improve guest satisfaction with responsive communication while your staff focuses on delivering memorable hospitality experiences.
ThriveDesk AI transforms guest communications for hotel resorts by providing immediate responses to common inquiries. Our solutions handle everything from reservation management to property information, letting your hospitality team focus on creating exceptional guest experiences.
Instant Reservation Information
Efficiently manages booking inquiries, modification requests, and availability checks.
Accommodation Details
Provides comprehensive information about room types, views, and special features.
Resort Amenity Guidance
Offers details about facilities, activities, and on-property experiences.
Dining Option Information
Shares insights about restaurants, bars, meal plans, and culinary experiences.
ThriveDesk AI helps hotel resorts deliver exceptional service while managing complex operations and guest experiences. Our tools ensure travelers get fast, accurate information while your team focuses on creating memorable stays.
Activity Scheduling Assistance
Helps with recreation bookings, excursion planning, and entertainment options.
Spa and Wellness Information
Provides details about treatments, facilities, and appointment availability.
Transportation Coordination
Shares information about airport transfers, local transit, and property navigation.
Special Request Management
Efficiently handles room preferences, celebration enhancements, and personalized needs.
Weather and Seasonal Guidance
Offers insights about typical conditions, appropriate attire, and seasonal activities.
Package and Promotion Details
Clearly explains special offers, bundled experiences, and value-added opportunities.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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