AI Customer Service Platform forHuman Resources Consulting
Managing client questions while developing human resource solutions? ThriveDesk’s AI customer service helps HR consultants handle inquiries about compliance, training programs, and service offerings automatically. Our AI tools provide instant responses about your consulting approach, policy frameworks, and implementation timelines – even during busy client onboarding periods. Improve client satisfaction with responsive communication while your team focuses on delivering strategic human resource expertise.
ThriveDesk AI transforms client communications for human resources consultants by providing immediate responses to common inquiries. Our solutions handle everything from compliance questions to service explanations, letting your consultants focus on strategic HR advisory work.
Instant Service Information
Provides quick answers about HR consulting packages, specialized offerings, and pricing structures.
Compliance Guidance
Offers general information about regulatory frameworks, requirements, and best practices.
Implementation Timelines
Communicates realistic timeframes for different types of HR initiatives and programs.
Training Program Details
SShares information about development offerings, workshop structures, and learning methodologies.
ThriveDesk AI helps human resources firms deliver exceptional service while managing complex organizational challenges and sensitive workplace matters. Our tools ensure clients get fast, accurate information while your consultants focus on strategic HR solutions.
Policy Development Information
Explains your approach to creating, updating, and implementing workplace policies.
Employee Engagement Methodologies
Outlines assessment approaches, intervention strategies, and measurement techniques.
Recruitment Process Guidance
Shares details about talent acquisition services, candidate evaluation, and hiring frameworks.
Compensation Analysis Information
Provides overview of benchmarking methodologies, market comparison, and equity approaches.
Performance Management Systems
Explains evaluation frameworks, feedback mechanisms, and development planning approaches.
Change Management Strategies
Communicates your approach to organizational transitions, communication planning, and adoption support.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Marketing
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