Handling customer inquiries while servicing heating and cooling systems? ThriveDesk’s AI customer service helps HVAC businesses manage questions about service options, scheduling, and system requirements automatically. Our AI tools provide instant responses about your maintenance programs, equipment specifications, and service areas – even during peak seasonal demand. Improve customer satisfaction with responsive communication while your technicians focus on installing and repairing HVAC systems.
ThriveDesk AI transforms customer communications for heating and cooling companies by providing immediate responses to common inquiries. Our solutions handle everything from service scheduling to system information, letting your technical team focus on field operations and installations.
Instant Service Information
Provides clear explanations of maintenance programs, repair capabilities, and installation services.
Scheduling Assistance
Efficiently manages appointment booking, confirmation, and technician arrival windows.
System Recommendation Guidance
Offers preliminary information about appropriate equipment sizing, efficiency options, and capabilities.
Service Area Verification
Quickly confirms whether a customer's location falls within your coverage territory.
ThriveDesk AI helps heating and cooling companies deliver exceptional service while managing seasonal demand and technical operations. Our tools ensure customers get fast, accurate information while your team focuses on HVAC installation and service.
Maintenance Program Details
Explains service agreement benefits, scheduled visits, and preventative care protocols.
Emergency Service Information
Communicates after-hours capabilities, urgent response protocols, and priority handling procedures.
Efficiency Rating Explanations
Provides information about SEER ratings, energy performance, and operational cost considerations.
Filter Replacement Guidance
Offers specific recommendations for replacement intervals, sizes, and compatible types.
Warranty Coverage Details
Clearly explains manufacturer guarantees, service warranties, and coverage limitations.
Financing Option Information
Shares available payment plans, special promotions, and credit application procedures.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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