AI Customer Service Platform forInformation Technology Services & MSPs
Managing client inquiries while supporting critical systems? ThriveDesk’s AI customer service helps IT service providers and managed service providers handle questions about technical support, service offerings, and network issues automatically. Our AI tools provide instant responses about your IT capabilities, resolution processes, and security protocols – even during major incident management. Improve client satisfaction with responsive communication while your technicians focus on maintaining and securing technology infrastructure.
ThriveDesk AI transforms client communications for IT service providers by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to troubleshooting guidance, letting your technical team focus on complex problem resolution and system management.
Instant Service Information
Provides clear explanations of managed services, support tiers, and technical capabilities.
Issue Triage and Collection
Efficiently gathers problem details, affected systems, and priority indicators from clients.
Resolution Status Updates
Communicates current progress on open tickets, expected timeframes, and next steps.
Security Protocol Explanations
Shares appropriate details about protection measures, verification procedures, and safe practices.
ThriveDesk AI helps technology companies deliver exceptional service while managing complex technical environments and security challenges. Our tools ensure clients get fast, accurate information while your team focuses on specialized IT work.
Common Problem Resolution
Provides step-by-step guidance for resolving frequent issues and basic technical challenges.
System Status Information
Communicates current operational state of managed services, known issues, and maintenance activities.
Password Reset Procedures
Guides users through secure identity verification and credential management processes.
Software Update Information
Explains patch management procedures, version requirements, and upgrade considerations.
Backup Verification Details
Shares information about data protection status, recovery capabilities, and retention policies.
Service Level Agreement Clarification
Clearly explains response time commitments, coverage hours, and resolution expectations.
Transform Information Technology Services & MSPs with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
