Managing investor inquiries while monitoring market opportunities? ThriveDesk’s AI customer service helps investment companies handle questions about fund performance, allocation strategies, and account services automatically. Our AI tools provide instant responses about your investment products, market perspectives, and account features – even during volatile market periods. Improve investor satisfaction with responsive communication while your team focuses on portfolio management and investment research.
Enhance Your Investment Firm with Smart AI Support
ThriveDesk AI transforms investor communications for investment companies by providing immediate responses to common inquiries. Our solutions handle everything from product explanations to account information, letting your investment professionals focus on market analysis and portfolio management.
Instant Fund Information
Provides clear explanations of investment vehicles, strategies, and objective parameters.
Performance Data Communication
Shares appropriate historical returns, benchmark comparisons, and performance metrics.
ThriveDesk AI helps investment companies deliver exceptional service while navigating market dynamics and portfolio management. Our tools ensure investors get fast, accurate information while your team focuses on investment strategy and execution.
Asset Allocation Information
Provides general explanations of diversification approaches, portfolio construction, and risk distribution.
Market Perspective Distribution
Shares appropriate general insights about economic conditions, trends, and investment outlook.
Transaction Process Guidance
Explains buying/selling procedures, settlement timelines, and execution methodologies.
Tax Document Information
Communicates availability timing, distribution methods, and reporting characteristics.
Regulatory Disclosure Management
Ensures investors receive appropriate prospectuses, disclosures, and required notices.
Account Transfer Assistance
Provides guidance on ACAT processes, rollover procedures, and position movement protocols.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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