AI Customer Service Platform forIT Infrastructure Management
Handling client inquiries while maintaining critical systems? ThriveDesk’s AI customer service helps IT infrastructure firms manage questions about network capabilities, server monitoring, and support levels automatically. Our AI tools provide instant responses about your management approach, security protocols, and disaster recovery options – even during system implementations. Improve client satisfaction with responsive communication while your technicians focus on maintaining reliable, secure IT environments.
Enhance Your Infrastructure Business with Smart AI Support
ThriveDesk AI transforms client communications for IT management providers by providing immediate responses to technical inquiries. Our solutions handle everything from service explanations to support questions, letting your team focus on infrastructure operations and optimization.
Instant Service Information
Provides clear explanations of infrastructure management offerings, support tiers, and coverage hours.
Network Capability Details
Communicates your approach to connectivity, bandwidth management, and network security.
Monitoring System Explanations
Offers comprehensive information about alert thresholds, performance tracking, and visibility tools.
Support Protocol Information
Shares details about incident response times, escalation procedures, and problem resolution approaches.
ThriveDesk AI helps infrastructure management companies deliver exceptional service while handling complex technical inquiries and operational questions. Our tools ensure clients get fast, accurate information while your team focuses on maintaining critical IT systems.
Assessment Process Outline
Explains your approach to evaluating current infrastructure, identifying risks, and planning improvements.
Disaster Recovery Information
Outlines backup strategies, business continuity planning, and recovery time objectives.
Security Implementation Details
Communicates protection measures, vulnerability management, and threat mitigation approaches.
Compliance Framework Guidance
Provides information about regulatory standards, documentation requirements, and audit support.
System Migration Planning
Shares methodology for transitioning systems, data transfer approaches, and cutover planning.
Technology Lifecycle Management
Explains hardware/software updating, replacement planning, and obsolescence management.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
