AI Customer Service Platform forMarketing & Advertising
Answering client inquiries while creating campaigns? ThriveDesk’s AI customer service helps marketing agencies handle questions about services, project timelines, and performance metrics automatically. Our AI tools provide instant responses about your creative process, campaign strategies, and reporting methodologies – even during intensive production periods. Improve client satisfaction with responsive communication while your team focuses on creating powerful marketing solutions.
ThriveDesk AI transforms client communications for marketing and advertising firms by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to performance updates, letting your creative team focus on strategy and campaign execution.
Instant Service Information
Provides clear explanations of marketing offerings, specializations, and strategic approaches.
Project Timeline Management
Communicates milestones, current status updates, and delivery projections automatically.
Performance Metric Explanations
Offers transparent information about measurement methodologies, KPIs, and reporting frameworks.
Creative Process Insight
Shares details about conceptual development, approval workflows, and production sequences.
ThriveDesk AI helps advertising professionals deliver exceptional service while managing complex campaigns and creative projects. Our tools ensure clients get fast, accurate information while your team focuses on marketing innovation.
Channel Expertise Information
Explains capabilities across digital, traditional, social, and emerging marketing platforms.
Campaign Performance Updates
Provides current metrics, trend analysis, and comparative benchmarks for active initiatives.
Asset Delivery Coordination
Efficiently manages creative file transfers, approval processes, and content distribution.
Budget Utilization Transparency
Shares appropriate financial information, resource allocation, and spending projections.
Market Research Insights
Communicates audience data, competitive analysis, and consumer behavior patterns.
Brand Strategy Explanations
Outlines positioning approaches, messaging frameworks, and identity development methodologies.
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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