AI Customer Service Platform forNon Profit Organization
Managing supporter inquiries while advancing your mission? ThriveDesk’s AI customer service helps non-profits handle questions about programs, donation options, and volunteer opportunities automatically. Our AI tools provide instant responses about your organization’s impact, event details, and contribution methods – even during major campaign periods. Improve supporter satisfaction with responsive communication while your team focuses on fulfilling your important mission.
ThriveDesk AI transforms supporter communications for non-profit organizations by providing immediate responses to common inquiries. Our solutions handle everything from donation processing to program information, letting your team focus on mission-critical activities and impact maximization.
Instant Program Information
Provides clear explanations of services, beneficiary impacts, and mission initiatives.
Donation Processing Guidance
Efficiently manages contribution options, payment methods, and tax receipt information.
Volunteer Opportunity Details
Shares information about service options, time commitments, and registration procedures.
Event Registration Management
Handles signups, ticket purchases, and participation details for fundraisers and activities.
ThriveDesk AI helps mission-driven organizations deliver exceptional service while managing operational demands and resource constraints. Our tools ensure supporters get fast, accurate information while your team focuses on creating meaningful impact.
Mission Impact Statistics
Communicates outcome measurements, success stories, and beneficiary testimonials.
Corporate Partnership Information
Explains sponsorship opportunities, collaborative initiatives, and business engagement options.
Advocacy Campaign Details
Provides information about policy initiatives, community action, and participation guidelines.
In-Kind Donation Guidance
Shares details about acceptable goods, drop-off procedures, and material needs.
Board and Committee Information
Outlines governance structure, leadership opportunities, and decision-making processes.
Grant Program Navigation
Offers information about funding initiatives, application procedures, and eligibility requirements.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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