AI Customer Service Platform forOnline Business & SaaS
Managing customer inquiries while developing your digital platform? ThriveDesk’s AI customer service helps online businesses and SaaS providers handle questions about features, subscriptions, and technical requirements automatically. Our AI tools provide instant responses about your digital services, account management, and platform capabilities – even during major updates and releases. Improve customer satisfaction with responsive communication while your team focuses on creating exceptional online experiences.
Enhance Your Digital Business with Smart AI Support
ThriveDesk AI transforms customer communications for online businesses and SaaS providers by providing immediate responses to common inquiries. Our solutions handle everything from feature explanations to subscription management, letting your team focus on platform development and enhancement.
Instant Feature Information
Provides detailed explanations of platform capabilities, functionality, and user benefits.
Subscription Management
Efficiently handles plan changes, billing inquiries, and account status questions.
Technical Requirement Details
Communicates system needs, browser compatibility, and connectivity specifications.
Account Access Support
Guides users through login procedures, password resets, and profile management.
ThriveDesk AI helps digital companies deliver exceptional service while managing platform operations and development priorities. Our tools ensure customers get fast, accurate information while your team focuses on core business innovation.
Integration Capability Explanations
Shares details about API functionality, data exchange, and third-party compatibility.
Data Management Information
Explains storage policies, export capabilities, and information security practices.
Payment Processing Details
Clearly communicates transaction methods, billing cycles, and refund policies.
Feature Update Notifications
Provides information about new capabilities, improvements, and upcoming releases.
Onboarding Process Guidance
Offers step-by-step directions for account setup, initial configuration, and getting started.
User Permission Management
Explains role assignments, access controls, and team member administration.
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
