Struggling to keep up with gamer support tickets? ThriveDesk AI customer service transforms player support with instant responses to common questions, cutting wait times by 75%. Our AI helps your agents solve complex issues faster while automatically handling routine inquiries about accounts, billing, and gameplay. Players get faster help, you save on support costs, and everyone enjoys a better gaming experience. See why top gaming platforms trust AI-powered support.
ThriveDesk AI
AI Customer Service Platform
forOnline Gaming
Trusted by
Support
Level Up Your Player Support Experience
ThriveDesk AI works alongside your gaming platform to deliver responsive support when players need it most. Our chatbots handle FAQs while the AI copilot helps your support team craft perfect responses to complex issues, ensuring no player is left waiting.
24/7 AI Powered Support
Always available to help players, even during late-night gaming sessions.
Instant FAQ Automation
Common questions about game features, accounts, and billing answered immediately.
Technical Guidance
Help players troubleshoot connection issues and performance problems quickly.
AI Hands Off to Human Agents
Smoothly transfer complex issues to your team with complete context.
Automate your customer support
loved by 2,000+ startups
Use Cases
Transform Your Gaming Platform’s Support Capabilities
ThriveDesk AI enhances how online gaming companies interact with players, creating smoother experiences that build loyalty and increase player retention.
Account Recovery Assistance
Guide players through account verification and recovery processes seamlessly.
In-Game Purchase Support
Help players with billing questions or problems with virtual items.
Game Update Information
Automatically inform players about patches, server maintenance, and new features.
Technical Troubleshooting
Diagnose and solve common gameplay glitches and connection problems.
Community Rules Enforcement
Help players understand community guidelines and acceptable behavior.
Tournament Support
Provide information about upcoming events, registrations, and prize details.
Transform Online Gaming with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
Get started for free
