Optometry practices juggle endless patient questions about eye exams, glasses, contacts, and insurance coverage. ThriveDesk AI customer service instantly answers common inquiries about your services, frame selection, and vision benefits, cutting response times by 75%. Our AI solutions help your team focus on patient care while automatically handling routine questions. Watch appointment bookings increase as prospective patients get immediate answers. Ready to clarify your vision for customer service?
ThriveDesk AI
AI Customer Service Platform
forOptometry Services
Trusted by
Support
Enhance Your Patient Communication Experience
ThriveDesk AI integrates with your practice management system to deliver expert information about eye care services, frames, and insurance coverage. Our chatbots handle routine questions while knowledge base integration ensures patients get accurate, helpful guidance every time.
24/7 AI Powered Support
Answer patient questions anytime, even outside office hours.
Instant FAQ Automation
Common questions about exams, glasses, and insurance answered immediately.
Automated Ticket Resolution
Quickly solve appointment and account questions without staff intervention.
Speak in Your Practice’s Voice
AI matches your helpful, professional tone in every interaction.
Automate your customer support
loved by 2,000+ startups
Use Cases
Transform Your Optometry Practice
ThriveDesk AI enhances how eye care providers interact with patients, creating smoother experiences that improve appointment compliance and patient satisfaction.
Service Explanation
Clearly describe different eye exam options and specialized testing.
Frame and Lens Education
Help patients understand frame styles and lens technology options.
Insurance Verification Support
Guide patients through understanding their vision benefits.
Contact Lens Support
Provide ordering help and wear-and-care instructions.
Appointment Scheduling Assistance
Help patients book the right type of exam for their needs.
Prescription Update Guidance
Explain when prescriptions expire and how to get updates.
Transform Optometry Services with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
Get started for free
