Physical therapy practices struggle with endless patient questions about treatments, insurance coverage, and home exercises. ThriveDesk AI customer service instantly answers common inquiries about your services, exercise instructions, and appointment scheduling, cutting response times by 75%. Our AI solutions help your therapists focus on hands-on care while automatically handling routine questions. Watch patient compliance improve as guidance becomes available 24/7. Ready to strengthen your practice’s support muscles?
ThriveDesk AI
AI Customer Service Platform
forPhysical Therapy
Trusted by
Support
Enhance Your Patient Support Experience
ThriveDesk AI integrates with your practice management system to deliver expert information about treatments, exercises, and insurance coverage. Our chatbots handle routine questions while knowledge base integration ensures patients get accurate, helpful guidance every time.
24/7 AI Powered Support
Answer patient questions anytime, even outside clinic hours.
Instant FAQ Automation
Common questions about exercises, treatments, and insurance answered immediately.
Technical Guidance
Help with proper exercise form and equipment use between sessions.
Speak in Your Practice’s Voice
AI matches your encouraging, supportive tone in every interaction.
Automate your customer support
loved by 2,000+ startups
Use Cases
Transform Your Physical Therapy Practice
ThriveDesk AI enhances how therapists interact with patients, creating smoother experiences that improve recovery outcomes and patient satisfaction.
Exercise Instruction Clarification
Provide clear guidance on home exercise programs between visits.
Appointment Scheduling Assistance
Help patients book, reschedule, or cancel sessions easily.
Insurance Verification Support
Guide patients through understanding coverage for therapy services.
Recovery Expectation Setting
Help patients understand realistic timelines for improvement.
Equipment Guidance
Provide instructions on using supportive devices and tools correctly.
Treatment Explanation
Clearly describe therapy approaches and their intended benefits.
Transform Physical Therapy with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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