Pipeline operators juggle endless questions from landowners, contractors, and regulators about operations, safety measures, and right-of-way maintenance. ThriveDesk AI customer service instantly answers common inquiries about pipeline location, construction projects, and emergency procedures, cutting response times by 80%. Our AI solutions help your engineers focus on critical infrastructure while automatically handling routine questions. Watch stakeholder relations improve as information becomes available 24/7. Ready to streamline your pipeline communication?
Support
Enhance Your Stakeholder Communication
ThriveDesk AI integrates with your infrastructure management system to deliver expert information about pipeline operations, safety protocols, and maintenance activities. Our chatbots handle routine questions while knowledge base integration ensures stakeholders get accurate, clear information every time.
Instant FAQ Automation
Common questions about locations, safety, and maintenance answered immediately.
24/7 AI Powered Support
Answer stakeholder questions anytime, critical for safety concerns.
Automated Ticket Resolution
Quickly solve information requests without specialist intervention.
Speak in Your Company’s Voice
AI matches your safety-focused, professional tone in every interaction.
Automate your customer support
loved by 2,000+ startups
Use Cases
Transform Your Pipeline Operations
ThriveDesk AI enhances how pipeline companies interact with communities, creating more transparent experiences that improve safety awareness and stakeholder cooperation.
Pipeline Location Guidance
Help stakeholders understand proximity to infrastructure and markers.
Safety Protocol Education
Guide on recognizing pipeline indicators and reporting concerns.
Right-of-Way Explanation
Clearly describe maintenance requirements and property use limitations.
Construction Project Information
Share details about upcoming work, timelines, and potential impacts.
Landowner Coordination Support
Help property owners understand their rights and company responsibilities.
Emergency Procedure Communication
Provide clear instructions for responding to potential pipeline incidents.
Transform Pipeline with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
Get started for free
