Managing inquiries while focusing on student education? ThriveDesk’s AI customer service helps private schools handle questions about admissions, programs, and policies automatically. Our AI tools provide instant responses about your curriculum, enrollment process, and campus resources – even during peak application seasons. Improve parent satisfaction with responsive communication while your staff focuses on delivering exceptional educational experiences.
ThriveDesk AI transforms parent and prospective family interactions for private schools by providing immediate responses to common inquiries. Our solutions handle everything from admissions questions to policy explanations, letting your educational staff focus on teaching and student development.
Instant Admissions Information
Provides clear guidance on application requirements, deadlines, and evaluation criteria.
Curriculum Details
Communicates academic approaches, course offerings, and educational philosophy.
Tuition and Fee Explanations
Offers transparency on costs, payment schedules, and financial assistance options.
Campus Information
Shares details about facilities, safety measures, and educational environments.
ThriveDesk AI helps educational institutions deliver exceptional service while managing administrative demands and student development. Our tools ensure families get fast, accurate information while your staff focuses on educational excellence.
Academic Calendar Information
Provides dates for school events, holidays, and important academic milestones.
Extracurricular Program Details
Explains after-school activities, sports offerings, and enrichment opportunities.
Uniform and Dress Code Guidance
Clearly outlines attire requirements, purchasing options, and policy specifics.
Transportation Information
Shares details about bus service, carpooling options, and arrival/dismissal procedures.
Parent Involvement Opportunities
Communicates volunteer options, committee participation, and family engagement expectations.
Testing and Assessment Information
Explains evaluation approaches, standardized testing, and academic measurement practices.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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