Handling client inquiries while managing media relationships? ThriveDesk’s AI customer service helps PR firms answer questions about campaign strategies, crisis management, and service offerings automatically. Our AI tools provide instant responses about your PR process, media contacts, and measurement methodologies – even during critical campaign periods. Improve client satisfaction with responsive communication while your team focuses on crafting perfect messaging and media strategy.
ThriveDesk AI
AI Customer Service Platform
forPublic Relations
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Support
Elevate Your PR Agency with Smart AI Support
ThriveDesk AI transforms client communications for public relations professionals by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to campaign timelines, letting your PR specialists focus on media relations and strategic communications.
Instant Service Information
Provides quick answers about PR packages, pricing, and specific service offerings.
Campaign Timeline Guidance
Offers realistic timeframes for different types of public relations initiatives.
Media Outreach Explanations
Clearly explains your approach to media relations, targeting, and pitch development.
Measurement Methodology
Communicates your metrics, analytics approach, and success evaluation standards.
Automate your customer support
loved by 2,000+ startups
Use Cases
AI-Driven Client Support for PR Agencies
ThriveDesk AI helps public relations firms deliver exceptional service while managing complex media campaigns and crisis situations. Our tools ensure clients get fast, accurate information while your PR professionals focus on strategic communications.
Crisis Protocol Information
Outlines your approach to emergency communications, response times, and escalation procedures.
Target Audience Definition
Helps gather detailed information about desired demographics and media targets.
Case Study Sharing
Provides relevant examples of previous successful campaigns based on client needs.
Media Training Information
Explains spokesperson preparation services, interview coaching, and presentation guidance.
Event PR Coordination
Shares details about media event management, press conference support, and publicity services.
Social Media Strategy Guidance
Communicates your approach to social platform integration, content planning, and engagement tactics.
Transform Public Relations with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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