AI Customer Service Platform forPublishing Services
Managing author inquiries while producing books and content? ThriveDesk’s AI customer service helps publishing companies handle questions about submission guidelines, publication processes, and royalty structures automatically. Our AI tools provide instant responses about your publishing approach, editorial services, and distribution channels – even during intensive production periods. Improve author satisfaction with responsive communication while your team focuses on creating quality publications.
ThriveDesk AI transforms author communications for publishing services by providing immediate responses to common inquiries. Our solutions handle everything from submission guidance to production updates, letting your editorial team focus on content development and quality publication.
Instant Submission Information
Provides clear guidelines on manuscript formats, genre requirements, and submission procedures.
Publication Process Explanations
Outlines editorial stages, production timelines, and release scheduling expectations.
Rights and Royalty Details
Communicates compensation structures, rights acquisition, and payment schedules.
Distribution Channel Information
Shares details about market reach, outlet partnerships, and availability options.
ThriveDesk AI helps publishers deliver exceptional service while managing manuscript evaluation and production workflows. Our tools ensure authors get fast, accurate information while your team focuses on creating successful publications.
Editorial Service Information
Explains developmental editing, copyediting, and proofreading approaches.
Design Process Insights
Outlines cover creation, interior formatting, and visual development procedures.
Marketing Support Details
Communicates promotion strategies, author participation, and publicity opportunities.
Contract Clarification
Provides general explanation of agreement terms, obligations, and standard provisions.
Print Specification Information
Shares details about paper options, binding types, and format considerations.
Digital Publication Guidance
Explains e-book creation, online distribution, and electronic format requirements.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Marketing
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